puremotorhomesnz.co.nz nz terms
Pure Motorhomes New Zealand information
Pure Motorhomes are operated by an experienced team who will make your New Zealand campervan arrangements and holiday as easy and enjoyable as possible. Depots are located in Christchurch and Auckland, and the fleet comprises of a full range of late model campers, from budget 2 berths to luxury 6 berths.Pure Motorhomes New Zealand Rental Terms
Important Information About Your Rentals
On arrival you will be required to sign a rental agreement with the operators of Pure Motorhomes New Zealand. Here are terms and conditions.
Definitions
The following definitions apply for the Terms and Conditions of the supplier:
* The Supplier means the operator of Pure Motorhomes New Zealand.
* The Client is also referred to as the hirer (s) or renter (s).
Deposit and payments
To secure the booking a non-refundable deposit is required. The remaining balance of all rentals is due 38 days prior to the commencement of the rental period or upon confirmation if booked inside 38 days.
SPECIAL PAYMENT TERMS
* The non-refundable deposit and balance will be collected upon confirmation if you elect to process your booking in a currency different to NZD.
Cancellations
Please note that your deposit is non-refundable. Cancellation fees are as follows:
-23 - 31 days 20% of rental
-13 - 22 days 40% of rental
-4 - 12 days 75% of rental
-Cancelled 3 days prior or on the day or No Show 100% of rental
If a vehicle is returned early for any reason there is no refund available. If an amendment is made to the rental dates within 31 days of collection, no refund will be made if the length of hire is decreased (that is, the rental will be charged at the number of days originally booked). A relocation fee may apply if the collection or return location is amended within 31 days of vehicle pickup or if notification occurs during the hire. Any amendment made to decrease the length of the hire more than 31 days prior to the rental period will incur a NZ$50 administration fee. It is important to note that the supplier may at its discretion treat any amendment to decrease the booking as a cancellation.
All Rates are:
-Gross in New Zealand Dollars (NZ$)
-Subject to Terms and Conditions outlined below
Standard Rates Include:
- Unlimited kilometres
- One Way Fees
- Standard vehicle insurance (see below)
- AA 24-hour roadside assistance throughout NZ
- Vehicle living equipment
- Complimentary transfers (see below)
- Goods & Services Tax (GST) of 15.0%
- Basic cooking and living equipment supplied
- Route Planners, Camping Park Directories and other tourist information available at depots
Daily Hire Charges
The daily hire charges are calculated on a daily basis, not a twenty-four hour day.
Hours of Operation
Monday - Sunday - 10:00 - 15:00
Auckland and Christchurch Depots are closed on the following days: 25th of December (Christmas Day) and the 1st of January (New Years Day).
Drivers Requirements and Licence
All drivers must be 18 years of age or older and hold a current valid driver's licence at the commencement of the hire. An international or country of origin licence is acceptable. No special licence is required to drive any camper van or motor home in New Zealand. No maximum age limit applies. A full driver's licence, held for at least one year,shall be provided at the time of hire. If the licence is not in English format then an international driver's licence is also required.
Minimum Hire Periods and One-Way Hires
For all rental vehicles there is a minimum period of five (5) days. However, please note that this minimum hire period increases to ten (10) days between 1 May and 31 September, and increases to fourteen (14) days for all bookings between 15 December and 15 January. Minimum rental periods are subject to further change during peak seasons. It is possible to commence your hire in Christchurch and finish it in Auckland (or vice versa) at no extra charge at any time of year if the rental period is a minimum of fourteen (14) days.
Transfers
A complimentary transfer is available from the airport or accommodation surrounding the airport on the day of pick up and drop off of the vehicle in Auckland and Christchurch. The hirer must advise the supplier of pick up and drop off times one week prior to them occurring to be guaranteed the transfer at a certain time. Please note that complimentary transfers are only available between the hours of 10:00am and 3:00pm.
Credit Cards
Our preferred payment method is by credit card or cash payments (NZ$). We accept Visa, MasterCard, and American Express. A surcharge fee of 3.5% on any American Express transaction (including the bond) applies. Where possible, you will be charged in your credit card's country of origin currency.
Road Restrictions
Hirers are permitted to drive their vehicle on any road in New Zealand except the following which are prohibited in all circumstances:
- Ninety Mile Beach - Northland
- North of Colville Township - Coromandel Peninsula
- Tapu-Coroglen Road - Coromandel Peninsula
- Skippers Canyon Road - Queenstown
- Ball Hutt Road - Mt. Cook
- Any beach or unformed/ gravel road in New Zealand. The only exceptions to this are any recognised campground access roads and road works.
- The supplier reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.
Please note that if these road restrictions are breached, all insurances will become null and void and the hirer will be liable for the full cost of any and all damages incurred.
Vehicle Substitution and Design
Should the vehicle booked be unavailable through unforeseen circumstances, the supplier reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.
Smoking
All vehicles are designated Smoke Free, absolutely no smoking is allowed inside the vehicle.
Insurance - Standard Rates
All standard rates include standard vehicle insurance (Bronze insurance cover). When you collect your vehicle we take an impression of your credit card for the bond. We do not deduct the bond from the credit card at the start of your hire, but merely hold the authority to deduct it in the unfortunate event of an accident. The impression of your credit card covers your accident/ damage bond liability plus any extra costs such as refilling fuel, cleaning, emptying of the toilet at the end of hire or any traffic infringements, losses or breakages and any related surcharges. Each separate accident will incur an excess charge. A credit card imprint must be on all rental agreements and must be the credit card of the main hirer unless prior arrangements have been made. The supplier does not accept Debit Cards for the bond imprint Where a credit card is not available, a cash bond will be held by the supplier for 21 days following the termination of the hire.
Excess Reduction Options
There are four levels of excess / bond reduction available to the hirer. The standard insurance included in our rates is called the Bronze insurance cover. You are fully insured in case of accident damage. The Liability is applicable regardless of who is at fault and must be paid upon the completion of the rental period. If the hirer is not at fault and the third party admits liability, then the supplier will refund the amount charged to the hirer upon receipt of payment from the third party. Please note the hirer is fully liable for all towing/retrieval costs of the damaged vehicle regardless of the Excess Reduction Option the hirer has selected. Please be aware that once an Excess Reduction Option is selected and confirmed with the supplier, the cost of the Excess Reduction Option is non-refundable.
Bronze Insurance Cover
4 and 6 Berth - There is an excess of NZ$4,000 included within our standard rates.
2 and 2ST- There is an excess of NZ$2,000 included within our standard rates.
Silver Insurance Cover
4 and 6 Berth - Our Silver insurance cover is an extra NZ$20 per day (to a maximum of fifty (50) days) and this reduces your excess to NZ$1,500.
2 and 2ST - Our Silver insurance cover is an extra NZ$10 per day (to a maximum of fifty (50) days) and this reduces your excess to NZ$750.
Gold Insurance Cover
4 and 6 Berth - Our Gold insurance cover is an extra NZ$35 per day (to a maximum of fifty (50) days) and this reduces your excess to NZ$250.
2 and 2ST- Our Gold insurance cover is an extra NZ$17.50 per day (to a maximum of fifty (50) days) and this reduces your excess to NZ$125.
Gold insurance cover includes the following extras:
-Picnic table & chairs (one chair for each person traveling)
-Baby seat and/or child booster seat
-One windscreen, multiple windscreen chips and two tires will be covered for accidental damage
Platinum Insurance Cover
4 and 6 Berth - Our Platinum insurance cover is an extra NZ$55 per day (to a maximum of fifty (50) days) and this reduces your excess to NZ$0.
2 and 2ST- Our Platinum insurance cover is an extra NZ$27.50 per day (to a maximum of fifty (50) days) and this reduces your excess to NZ$0.
Platinum Insurance Cover includes the following extras:
- Free hire of the following accessories which are GPS, Baby Seat, Outside BBQ, Picnic Table and Chairs, Solar Shower and Porta Potti.
- Zero excess
- Road User Charges related to Diesel Vehicles
- Carbon emissions offsetting for all kilometres travelled
- Multiple windscreen & multiple tire replacement
The hirer is fully liable for any damage to the vehicle or third party property if:
-Damage is caused where the terms of the rental contract have been breached
-Damage is caused by negligence
-Damage is caused to the vehicle in any way by part or total water submersion or salt water
-Damage is caused to the vehicle by the renter's willful conduct
-Damage is caused to the vehicle by the use of snow chains
-Damage is caused due to a single vehicle roll over
-Damage or loss is caused to any personal belongings
-Damage is caused due to use of incorrect or contaminated fuel
-Damage is caused due to fuel being placed in the water tank
-Damage is caused to the vehicle when using the vehicle in contravention of any legislation or regulation controlling vehicular traffic
Number of claims
Each insurance policy can only have one individual claim made by the hirer. The policy is cancelled after each accident and all payments are forfeited. the supplier reserves the right to agree to a renewal of any insurance policy or to cancel the hire at the hirers cost.
Accessories
Accessories are available to hire off the supplier. It is best to pre order these to guarantee availability. You can still order the accessories at pick up but your first choice may not be available. Please note the Hirer is fully liable for all costs if the accessories are lost, damaged or stolen regardless of what Excess Reduction Option was taken. The GPS fee of $5 per day is payable up to a maximum of 30 days thereafter no fees apply (maximum $150).
On-Road Assistance – Mechanical Faults
If the vehicle has any mechanical failures these problems must be reported to the supplier as soon as possible in order to give them the opportunity to rectify the problems during the rental. The hirer is not entitled to any refund at the end of the hire period unless the supplier has been advised of the problem earlier, and has been given the opportunity to rectify the situation. The supplier does not accept any liability for any claims made after this point. The supplier is not liable for any delay in repair caused by the breakdown occurring on a weekend or a public holiday. A refund can be requested if the breakdown has directly caused a delay in travel of 48 hours or more, if the delay is less than 48 hours in one location the supplier can deny the refund request at its own discretion.
Maintenance and Repairs – Equipment Faults
The hirer shall take all reasonable care to ensure that the vehicle is properly maintained.This shall include daily checks to the oil, water and batteries. The hirer shall be liable for any cost associated with the incorrect use of fuel (fuel being diesel or petrol), including putting fuel in the water tank. The failure of accessories such as TV, DVD, CD player,microwave, gas heater, air conditioning unit, fridge and hot water heater do not constitute a breakdown. Any problems associated with the vehicles equipment, must be reported to the supplier as soon as possible and within 24 hours in order to give the supplier the opportunity to rectify the problem. Failure to do so will compromise any claims as we cannot accept liability for any claims submitted after this period. The supplier will endeavour to facilitate on-road repairs however should the repair not be possible or fail the hirer is not entitled to a vehicle change or compensation.
Refunds
Regretfully, no refunds can be given for any unused portion of your holiday. However, your travel insurance may in some circumstances cover the unused portion. Refunds for hires paid and cancelled prior to pick up will be subject to our cancellation policy. If it is determined that a refund is due, The supplier will process the refund back to the original credit card charged, or a refund cheque will be posted if payment was made by direct debit or cash. All refunds will be made in NZ$ and the supplier does not accept any liability for currency exchange rate fluctuations. Refunds are processed once a week.
Exchange Vehicle
The availability of an Exchange Vehicle is not guaranteed; provision is subject to availability, Customer location, accident liability and remaining hire duration. Additional charged may be incurred (as per below).
- If an Exchange Vehicle is required because of an accident, the Customer is responsible for making their own way to the nearest branch at their own cost.
- The supplier may offer the hirer the option of paying an ‘Exchange Vehicle Relocation Fee’ to send a driver to deliver the exchange vehicle to the hirer’s location.
- The hirer will pay for any costs relating to delivery of a change over vehicle because any single Vehicle accident. The charge applies irrespective of any Excess Reduction Options taken.
- A new insurance shall be required for the Exchange Vehicle.
Extra Fees
- An instructional walk-through of your motorhome may be purchased for an additional NZ$25
- If the vehicle is not returned in an identically clean state as it was supplied, a fee of NZ$100 will apply
- Public Holiday vehicle collection will incur a one off fee of $60 to be paid at pick up. The supplier is open on the following Public Holidays: 2 January, Waitangi Day, Good Friday, Easter Monday, ANZAC Day, Queens Birthday, Labour Day, Boxing Day, Auckland and Christchurch anniversary days.
- If the toilet (where applicable) is not returned empty, a fee of NZ$100 will apply
- If the waste tank (where applicable) is not returned empty, a fee of NZ$100 will apply
Traffic Infringements
All traffic infringements including Speeding Fines, Parking Tickets, Unpaid Toll charges and Free Camping fines are the responsibility of the hirer. The supplier will charge your credit card using the bond imprint given to cover the cost of the fine, plus a processing fee of NZ$50. In the circumstances of credit card failure, or no credit card is supplied then the supplier reserves the right to pass on details of the hirer's home contact to the New Zealand Traffic Authorities at a fee of NZ$50.
Fuel and LPG
All vehicles are supplied with a full tank of fuel and full bottle of LPG at the start of the hire,both must be returned full at the end of your hire. If the vehicle is returned without a full tank of fuel or LPG bottle, the hirer is liable for the cost to refill, plus a fee of NZ$25.
Road User Charges related to Diesel Vehicles
The Road User Charges of Diesel Vehicles is included in the Platinum insurance option.
If the Platinum insurance option has not been selected the Road User Charge Recovery Fee will be calculated and collected on return of
the vehicle based on the kilometres travelled during the hire.
The vehicle rates per 100km are as follows:
2 Berth (Toilet Shower): NZ$5.10
4 Berth: NZ$5.10
6-7 Berths: NZ$5.35
The supplier reserves the right to amend the Road User Charges Recovery Fee upon changes in Government regulations.
Change of Drop-Off Destination
If the hirer wishes to change the drop off destination after confirmation of booking, they must first obtain authorisation from the supplier. Subject to the change being approved,a minimum additional charge of NZ$750 will apply.
Rental Extension & Late Return
If the hirer wishes to extend the rental whilst on hire, they must first obtain authorisation from the supplier who will advise of the additional cost. Rental extensions are subject to fleet availability. Failure to obtain authorisation (i.e. a late return) will result in the hirer being charged their daily rate plus an additional NZ$200 per day for each day the vehicle is not returned.
Important
The supplier reserves the right to amend these terms & conditions, vehicle specifications and tariffs at any time without prior notice.
The supplier reserves the right to refuse any rental at its own discretion.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.